Privacy Policy
Effective Date: July 2026
Welcome to Surbuy, a secure peer-to-peer marketplace platform. Your privacy is critical to our operation. This Privacy Policy outlines what information we collect, how we apply it, how we protect it, and the legal choices you have regarding your personal data.
1. Information We Collect
To provide a safe and escrow-shielded marketplace experience, we collect information that allows us to authenticate profiles, coordinates deliveries, and protects against fraudulent activities.
Personal Details
- Full legal name
- Email address
- Phone number
- Profile image
Delivery & Device Info
- Geographical location (listings discovery)
- Driver and license plate details
- Operating system version and device types
- In-app negotiation chats
2. How We Use Your Information
We process your personal information to achieve the following operations:
- Manage and authenticate your marketplace account.
- Provide safety escrow shields and resolve buyer/seller disputes.
- Facilitate delivery dispatches and track parcel deliveries.
- Send critical account, escrow validation code, and system alert updates.
- Identify bad actors and prevent system abuse.
3. Data Sharing Policies
We do not sell, distribute, or rent your personal information to marketing advertisers. We share details only with verified logistics systems that facilitate Surbuy deliveries, when required by legal institutions, or when necessary to investigate system scams and protect community trust.
4. Account Deletion Rights
You have the right to request deletion of your Surbuy account and associated profiles. Please note that certain transactional logs are legally retained for financial audits and dispute records.
To initiate account deletion, visit: Surbuy Account Deletion Center
Questions about our policies?
Write directly to our support team for data management answers.